Delete a subset of your persons or transactions by uploading a CSV file with the IDs of the records you want to remove.
Before you start
A few important things to know before you delete data:
⚠️ Deletion is permanent. Deleted persons and transactions cannot be recovered. Make sure you've identified the correct records before uploading.
Deleting persons also deletes their transactions. If you want to delete persons together with all their associated transactions, you only need to upload a list of persons — their transactions will be deleted automatically.
File size limit: A single CSV file can contain up to 100,000 IDs. If you need to delete more, split your IDs across multiple files of up to 100,000 rows each.
This feature is available only to users with the CUSTOMER_ADMIN role.
⚠️ All related data is deleted too. When you delete a person or transaction, all associated data — including alerts, notes, files, and other information — is also permanently deleted.
Step 1: Prepare the CSV file
Create a CSV file with a single column:
Column name | Description |
| The ID of the person or transaction to delete |
Example:
|
P00123 |
P00124 |
P00125 |
Tip: If you don't have your IDs readily available, you can retrieve them from Entity Search. Export your persons or transactions from there, and the id column in the exported file contains the values you need.
Step 2: Upload the file
In the UI, go to Data Upload.
Drag or browse and choose your prepared CSV.
Select the appropriate Data type:
Person deletion to delete persons (and their associated transactions)
Transaction deletion to delete transactions only
Choose the separator your file uses under Separate values using (comma is the default and recommended).
Check the Data preview to make sure your column is read correctly.
Click Upload.
Step 3: Wait for processing
Deletion starts automatically shortly after upload and runs in the background. Depending on the number of entities, the process can take anywhere from a few minutes to several hours.
ℹ️ The "Completed" status in the Data upload view means the file was uploaded successfully — not that deletion has finished.
Deletion audit trail
To review deletion activity, go to the Universal tab in the Head of Compliance dashboard. It shows who initiated each deletion, when, how many records were affected, the source file used, and a sample of deleted entities.