Specific Scenario snoozing feature allows users to temporarily suspend alerts for a specific scenario at a person level for a set period of time or until a certain sum of transactions is reached.
For example, if a user knows that a particular customer frequently conducts large transactions that may trigger alerts, but these transactions are legitimate and have been previously investigated, the user could choose to snooze scenario that monitors high value transactions for that specific customer for a certain amount of time.
Activating scenario snooze
Specific scenario snooze can be activated in two places - alert page or customer page:
Scenario snooze in Monitoring alert page:
Scenario snooze in Customer page:
Clicking Snooze scenario (in Alert page) or Snooze (in Customer page) prompts a window where you can select scenario or several scenarios which need to be snoozed for the customer.
Scenarios are selected in the drop-down menu. Multiple scenarios can be snoozed at once by opening the scenario drop-down menu and clicking on the additional scenario, which is then added below the ones picked earlier.
For each selected scenario the End date must be picked - specific scenario snooze is automatically ended when the date is reached.
🕛 End date is not inclusive, meaning that the snooze ends at the moment the date is reached, e.g. 6th of April is set as the End date, in which case snooze is ended at 04/06, 00:00.
An additional condition of Transaction sum limit can be added. This condition, as opposed to End date, is not mandatory, but can be used as an supplementary risk control.
The Sum is calculated by adding up all transactions of the person that happen after the scenario snooze is activated - both INCOMING and OUTGOING transactions are taken into account regardless of their status or any other attribute.
💡 Transaction, which ends the snooze, is already checked by applicable Monitoring scenarios.
For example, a person has a scenario snoozed with Transaction sum limit set to 50,000 Eur. Let’s say the person has already had transaction with cumulative amount of 45,000 Eur and now is making a transaction with value of 10,000 Eur. This transaction ends the snooze as the total Transaction sum goes over the set threshold (45k+10k=55k, 55k>50k) and is thus already checked by previously snoozed monitoring scenarios.
Comment is a mandatory field for each scenario that is being snoozed for a customer and must be added before saving. The comment added to the snooze is saved under the Customer’s notes.
Ending scenario snooze
Scenario snooze can be ended both automatically, when the End date or Transactions sum limit is reached, or manually.
Scenario snooze can be ended manually on the Customer page. All active scenario snoozes that the Customer has are shown in the Snoozed scenarios section of the Customer page. Snooze of a specific scenario can be ended by clicking under Actions column → End snooze.
Scenario snooze audit trail
Information about current scenario snoozes that a person has are shown in the Snoozed scenarios box or under the Customer status on the Customer page.
Snoozed scenarios box on Customer page:
View of active Scenario snoozes and history with full audit trail on Customer page:
Full audit trail of snoozed scenarios can be found in Customer’s history window, both automatic and manual ends are logged. Moreover, if there is a transaction sum limit set, current sum is shown and compared against the set sum limit (e.g. “Snooze configuration amount updated: 2067.50 of 10000”).
