What is Alert suppression interval?
The Alert suppression interval feature is designed to manage and reduce the number of alerts you receive from a specific monitoring scenario. Once an alert is generated for a particular scenario involving a specific person, the system pauses further alerts for a predefined period. This interval applies exclusively to the scenario and person in question.
In short
After an alert is triggered, subsequent alerts for the same scenario and person are suppressed for the duration you've set (X days).
You can specify this interval to fit your monitoring needs, ensuring you're alerted only when necessary without getting overwhelmed.
Practical Example
Imagine you're tracking customer transactions to high-risk countries. Your scenario is set to alert you when a customer makes 10 or more transactions within 7 days to these countries.
Without an Alert suppression interval: Every transaction from the 10th onward triggers a new alert, potentially flooding you with notifications.
With a 7-Day Alert suppression interval: The 10th transaction triggers an alert, but any further transactions within the next 7 days are ignored. Alerts resume after this period, ensuring you're informed without being overwhelmed.
🎚️ When testing scenarios, you can check how many alerts you'd get with different Alert suppression intervals. Please read more on it here.
How to set the Alert suppression interval?
The Alert suppression interval is defined for each scenario version. To set it, select the scenario version, click "Edit" under Actions, and in the scenario editor, select the number of days for the alert suppression interval.
