Customer status
When a customer is first added, the customer status is set to NEW by default. As you progress through your business relationship with the customer, you can change the status accordingly.
To change the status, click Set customer status.
This will bring up a dialog box where you can select a new status for the customer from the list that appears.
By default, these are the statuses we include on the Salv platform:
REVIEWED
MONITORING
SUSPENDED
TERMINATED
TERMINATED_AND_REPORTED
🚧 A note on suspension and termination. While integrating with Salv, in order to actually suspend a customer or terminate the relationship entirely, your IT will need to set up a trigger through Webhooks so your system will receive an alert to suspend an account or terminate a client relationship.
Person statuses are hard-coded and cannot be customised. Regardless, they can become a useful tool - customer status can be used in Screening Exemption rules, as a condition in Monitoring scenarios or as a risk factor in Risk rules.
Snoozing monitoring alerts for a customer
If you've investigated the customer and decide you'd like to snooze further monitoring alerts for a while, set limits from the same dialog box where you set the customer status. You can also snooze a specific scenario for a person.
Enabling snooze
To snooze monitoring alerts, click on the toggle for the corresponding snooze type and enter a value for how long you'd like the alerts snoozed. For auditing purposes, you'll also need to enter a reason for the snooze before you can save the changes.
If you enable both snooze conditions and set cut-off values for them, you'll start receiving monitoring alerts again once one of the conditions is met.
The turnover sum is calculated by adding up all transactions of the person that happen after the scenario snooze is activated - both INCOMING and OUTGOING transactions are taken into account regardless of their status or any other attribute.
Ending snooze
If you wish to end the snooze prior to any of the conditions being met - day or turnover limit - you can do it manually. To do so, click on |•••| → Resume alerts.
Snooze audit trail
Full audit trail of the snooze can be found in Customer’s history window, both automatic and manual ends are logged.
