Risk Assessment is based on the risk rules you set up for your customers — like age, high risk country of origin, or a business that deals in high risk goods. In this section, you'll see your customer's risk level and how to view the detailed risk assessment.
Your customer's Risk Assessment is based on how much risk your company wants to take on, in addition to the factors you deem important.
Viewing a detailed risk assessment
When you hover over Detailed risk assessment, you'll see a box listing the risk factors, their details, the risk level and score assigned to each factor, and the final risk level and score at the bottom.
You'll also see a Final risk level indicated at the bottom which is the Risk level you see in the Risk Assessment section.
Next to Risk assessment, you'll see two timestamps. Last changed shows when the calculated risk level or score last changed — if a re-scoring runs but produces the same result, this timestamp doesn't update. Last recalculated shows when risk was last calculated, regardless of whether the result changed. Manual risk overrides have their own history and aren't reflected in either timestamp.
Risk history
Click Risk history below the Risk assessment box to see how a customer's risk level and score have changed over time.
Chart
The chart plots score and level over time. Use the 7D, 30D, 90D, or All buttons to change the time range. Periods where a manual override was active are shown directly on the chart.
If there are too few events in the selected range to plot, you'll see "There is not enough events in the selected range for a chart" instead.
Event table
Below the chart, every event is listed with its date, level, score, event type, reason, comment, and who made the change. Event types include automatic score recalculations, level changes, and overrides starting or ending.
Use the All, Score events, and Overrides tabs to filter the table to a specific event type.
Export
Click Export to download the full event table as a CSV or XLSX file, covering whichever events match your current filter.
NB! Risk history is only available from 5 May 2026 onwards, when score storage was introduced. Events from before this date won't appear, even when "All" is selected.
Final risk override
It is possible to manually override final risk level for Persons. You can preset override reasons, select a new final risk level, and leave detailed comments.
This option would be useful for situations when you deem your customer to be higher risk than calculated (for example, you are informed about an ongoing police investigation), or when you find your customer to be lower risk than calculated (for example, after receiving additional documentation from your customer).
While the risk override is active, the system still calculates a Person’s risk automatically in the backend, and you can select End override to revert back to this automatic final risk level. A full audit trail is available in the Risk history panel, and all override events are displayed in the Head of compliance dashboard.
NB! Original risk changes do not affect manual override.
For example, there are changes in person’s data which in turn elevate the person’s risk from Medium to High, but the person has an active Risk Level override, e.g. Medium → Low. In this case person’s original risk changes from Medium to High, but the final risk level does not change as stays Low at is is manually overridden.
Only the following roles are able to override the final risk: AML_AGENT, CUSTOMER_ADMIN, CUSTOMER_AGENT or ANALYST.
To add/edit/delete Risk override reasons, user must be CUSTOMER_ADMIN or ANALYST .
