Risk Assessment is based on the risk rules you set up for your customers — like age, high risk country of origin, or a business that deals in high risk goods. In this section, you'll see your customer's risk level and how to view the detailed risk assessment.
Your customer's Risk Assessment is based on how much risk your company wants to take on, in addition to the factors you deem important.
Viewing a detailed risk assessment
When you hover over Detailed risk assessment, you'll see a box that lists the various risk Factors, their Details and the risk Score assigned to each of these factors.
You'll also see a Final risk level indicated at the bottom which is the Risk level you see in the Risk Assessment section.
Final risk override
It is possible to manually override final risk level for Persons. You can preset override reasons, select a new final risk level, and leave detailed comments.
This option would be useful for situations when you deem your customer to be higher risk than calculated (for example, you are informed about an ongoing police investigation), or when you find your customer to be lower risk than calculated (for example, after receiving additional documentation from your customer).
While the risk override is active, the system still calculates a Person’s risk automatically in the backend, and you can select End override to revert back to this automatic final risk level. A full audit trail is available in the Override history panel, and all override events are displayed in the Head of compliance dashboard.
NB! Original risk changes do not affect manual override.
For example, there are changes in person’s data which in turn elevate the person’s risk from Medium to High, but the person has an active Risk Level override, e.g. Medium → Low. In this case person’s original risk changes from Medium to High, but the final risk level does not change as stays Low at is is manually overridden.
Only the following roles are able to override the final risk: AML_AGENT, CUSTOMER_ADMIN, CUSTOMER_AGENT or ANALYST.
To add/edit/delete Risk override reasons, user must be CUSTOMER_ADMIN or ANALYST .
