What is a ticket?
A ticket is like a digital note that helps keep track of tasks or problems. When you have an issue or request, you can create a ticket and describe it. After submitting a ticket, you can track the progress of your request.
Types of tickets and when to use them
There are 3 types of tickets you can use depending on your situation:
Feature request: use this when you have an idea for a new feature or improvement that would make the product better.
Scenario request: use this when you need help with creating new or amending an existing scenario.
Customer ticket: use this when you want to create visibility about a specific topic for your whole team (e.g. data upload discussion).
How to create a ticket
Creating a ticket is easy and can be done directly through the Salv Platform:
Log in to Salv platform at app.salv.com
On the left-hand menu, click on Help and Support -> Message Support -> Contact Us.
In the chat, select the desired ticket type (e.g. new product feature request, scenario request).
💡 If you want to create Customer ticket, choose Request support.
After selecting the relevant ticket type, you will be asked to fill in a form to share details about your request or issue. Once this is done, a ticket will be created and this information will reach us.
Keeping an eye on your tickets
Tickets are great for seeing the progress of your and your company's requests.
To see the tickets you have created, click on Tickets in Salv Support.
To see an overview of your company's tickets, go to ticket portal.
In ticket portal you are able to see your company's tickets and filter them based on their statuses.
We are here to ensure your experience is seamless and your needs are met promptly.