Each alert created has a status assigned to it. That status can be then used in a variety of ways to support decision-making and business processes around that alert.
To view and set up Alert Statuses, navigate to Admin → Alert Statuses. If you are here for the first time, you will find a list of default Statuses: NEW, FILTERED, PENDING, TRUE_POSITIVE, CLOSED_AS_FALSE_POSITIVE, SANCTION_NOT_APPLICABLE. It is possible to configure these statuses based on your business needs and processes.
❗ You can add/edit/delete Alert Statuses, but note that these changes may directly affect webhooks Decision rules, so make sure to update them accordingly, and take precautions when setting the status options.
Some Alert Statuses cannot be edited. These are system statuses, such as NEW for new alerts; FILTERED for a Screening Alerts auto-resolved by Clearance Rules; or RFI statuses, which are only applicable for Salv Bridge users.
"Closed by System" Alert Status (CLOSED_BY_SYSTEM):
This special system Alert Status is used exclusively in rare cases where alerts were falsely generated, prompting Salv to automatically close them.
Key points about "Closed by System":
Applicability: Only applies to Screening Alerts.
Goodlisting impact: Removes Goodlisting created by the falsely generated alerts to ensure they do not interfere with legitimate alerts.
Decision Rules: Does not impact Decision Rules.
Adding/Editing Alert Statuses
Clicking + New status or |···| → Edit buttons will lead you to the Create alert status or Edit alert status pages respectively. These setup pages have concrete information in step-by-step sections on different parameters and status options you can set an Alert Status up with:
Entity type: Person; Transaction; Both
Alert type: Screening; Monitoring; Bridge
Screening only: Screening Alert types
Monitoring: Scenario types
Status options: Final status; True positive; Goodlistable (Screening only)
Alert Statuses can only be added or edited by the following user roles: ADMIN, CUSTOMER_ADMIN and ANALYST.
🔀 To change the order of statuses, click and drag any status in the table and drop it where you want it to be. Status that is located on top will be displayed first.
Quick status notes
Quick status notes allows you to have a list of preset notes per Alert status so you don't have to type out common explanations every time. This feature is available for all types of Alerts - Screening, Monitoring and Bridge.
Let’s say your company accepts PEPs (after a thorough check and relevant escalation, of course) and you want the person accepting PEPs to use comments with the same wording - “PEP status confirmed, EDD check done, additional monitoring will be implemented.” - Quick Status Notes can help you do this.
Example set of Quick Status Notes for Alert status “Pending”.
Setting up Quick Status Notes
Quick Status Notes are added and edited through Alert Status setup page (Admin → Alert Statuses).
Select a status you want to add the Quick Status Note to, click |···| → Quick Status Notes.
Add new notes or edit existing ones, and make sure you click Save.
❗ When a status, such as "Closed as False Positive," is used in multiple alert types (Screening, Monitoring, Bridge), the associated Quick Status Notes become available for all these types. This means if you set up a note like "Date of birth mismatch" for Screening alerts, it will also be accessible when you close a Monitoring alert with the same status.
🔀 To change the order of Quick Status Notes, click and drag any Note in the table and drop it where you want it to be. Quick Status Note that is located on top will be displayed first.