Notes can be added to alerts by clicking 'Add note' in Notes section. Each note shows the user who and when has added the note. Note’s audit trail information is also shown in Alert’s history.
You can also search for notes in the search field by entering keywords from note’s contents.
🗑️ NB! Notes cannot be deleted.
When you're adding a note within an alert, you have the option to also update the alert's status:
Any changes made to the status are clearly marked alongside the note for easy tracking.
In the example shown below, you can see how notes with updated statuses are distinguished. There are two entries where the alert status has changed — indicated by terms like "PENDING → ESCALATED TO MLRO" — and one entry without a status change, which simply contains additional information provided by the user:
