The Manual alert page mirrors the functionality of standard monitoring or screening alerts with a few specifics for manual use cases.
Where it appears
The alert appears in the entity page it was created from: e.g., a manual alert on a transaction will be shown on both the Transaction page and the associated Person page.
It is also included in the alerts queue and can be found using alert filters with Alert → Rationale condition.
Assignee
At any point in time you can change who on your team is assigned an alert by clicking on the current assignee and choosing a different name from the list, or just assigning it to yourself (you will always be the first one in the list of users).
⌨️ Keyboard shortcuts When in Alert page:
click A to prompt Assignee menu
use arrows to navigate through users
click Enter to select the Assignee
Statuses
Each alert created has a status assigned to it. That status can be then used in a variety of ways to support decision-making and business processes around that alert.
Alert status can be changed manually via UI or, if needed, using an API call.
💡 You can find information on Alert status and Quick Status Notes configuration here.
Selecting Alert’s status
When you are handling an Alert, you can choose from preset statuses to categorise the Alert's current state, e.g. selecting “Under investigation” when you are conducting analysis.
There are two ways to select Alert’s status:
Using the Alert status change menu:
After selecting a status, you are automatically directed to a note section. Here, adding a note is mandatory (e.g. to explain the reason behind your status selection) to keep a better audit trail. However, if you opt for Quick Status Notes, predefined for common situations, the manual note entry is bypassed, streamlining the process.
Using notes feature:
In this scenario, while you add your note, you have the option to select a status for the alert. This method does not utilise the Quick Status Notes since you're already providing a custom note. If selecting a status here, you can use Alert Note Templates.
Notes
Notes can be added to alerts by clicking 'Add note' in Notes section. Each note shows the user who and when has added the note. Note’s audit trail information is also shown in Alert’s history.
You can also search for notes in the search field by entering keywords from note’s contents.
🗑️ NB! Notes cannot be deleted.
When you're adding a note within an alert, you have the option to also update the alert's status.
Any changes made to the status are clearly marked alongside the note for easy tracking.
In the example shown below, you can see how notes with updated statuses are distinguished. There are two entries where the alert status has changed — indicated by terms like "PENDING → ESCALATED TO MLRO" — and one entry without a status change, which simply contains additional information provided by the user:
Using Alert Note Templates
When adding a note, you can choose to insert a pre-written template by clicking the three dots menu (⋯) and selecting a template for a list. Once you select a templates, you can continue editing the content freely before submitting.
Templates can be used with or without changing the alert’s status.
📝 If the note field already contains text, you’ll be asked whether to replace it with the template content.
For more on how to create and manage templates, see here.
Files
Files can be uploaded to a Alert’s page. Multiple files can be uploaded at once. To view uploaded files click “Download” button. If needed, you can delete uploaded files (NB! Deleted files cannot be recovered). File deletions are recorded and can be viewed in the History panel for audit purposes.
You can also search for different files in the search field by entering keywords or an assignee's name.
⚖️ Maximum file size you can upload is 100MB.
📄 The file types you can upload are txt, log, xml, doc, docx, xls, xlsx, ppt, pptx, pdf, gif, png, jpg, jpeg, csv, bdoc, cdoc, ddoc, asice