Manual alerts allow you to document and track any suspicious activity or additional due diligence signals outside your standard automated monitoring or screening processes.
💡 Manual alerts can be used in a variety of ways, including:
Unusual behaviour noticed manually that falls outside your typical monitoring or screening logic.
Due Diligence (CDD, ODD or EDD) workflows, where you want to record your findings or suspicions.
External signals or notifications received from another financial institution or law enforcement, indicating that a customer might be involved in suspicious activity.
In these cases, Salv Bridge can be used to share intelligence.
Any other custom use cases based on your internal compliance workflows.
Explore manual alerts
Creating a Manual Alert
You can create a manual alert from any person, counterparty, or transaction page.Manual Alert Page
Manual alerts have their own alert page, functioning the same way as standard alerts.
💡 Manual alerts and decision rules
Manual alerts are designed for investigative and retrospective use. By default, their statuses do not affect decision rules.
If you have a use case where manual alerts should influence automated workflows, please contact support.
⚠️ Current limitations
Manual alerts cannot currently be used in monitoring scenarios, risk rules, or segments. For example, manual alert data (such as counts or statuses) cannot be used to influence person's risk levels or define entity segments.
If this functionality is important for your workflows, please let us know - we’re open to exploring it.
How manual alerts fit with notes and cases?
Manual alerts sit between notes and the upcoming cases:
Notes are used to document actions, reasoning, or additional context and don’t act as standalone workload items.
Manual alerts are designed for structured investigative work related to a single person or transaction, with clear ownership, statuses and an audit trail.
Cases are intended for broader or more complex investigations involving multiple alerts or entities. They help bring related findings together and often support escalations or suspicious activity reporting.