Introduction
The Alerts view is designed to streamline the workflows and enhance the efficiency of compliance teams by providing a central, easy-to-use interface for managing alerts.
The Alerts view page has several main components and features:
Alert filters - customise your view by filtering alerts based on specific conditions. This feature allows you to focus on alerts that require immediate attention or fit certain criteria important to your operational needs.
Bulk Alert assignment feature - increase efficiency by simultaneously assigning multiple alerts to team members. This feature is particularly useful in distributing workload evenly and promptly among available staff.
Flow feature - streamline alert handling with this tool that automatically assigns alerts one-by-one from a selected alert filter to ensure a steady and manageable workflow.
Alert export feature - export alerts based on specified criteria, facilitating a flexible response to the needs for reporting or further analysis.
For detailed instructions on specific types of alerts, please refer to the following sections:
Alerts table
Entity column shows the person and/or the transaction, that triggered the alert:
Person (or counterparty) is shown for person screening and periodic monitoring alerts.
Person and transaction are shown for transaction screening, real-time and post-event monitoring alerts.
You can click on the entity and go to their page (customer page, counterparty page or transaction page, based on the entity).
Created time shows the date and time the alert was generated. While using Flow function, you can sort alerts in the chronological order that you would like to solve them.
Reason column:
for screening alerts indicates the matched list and the flagged hit. In case of multiple hits, hovering over “n more” shows information of the first 5 possible matches, whole list of matches can be accessed in the alert page.
for monitoring alerts indicates the scenario which generated the alerts and details. In case of multiple scenarios hitting, hovering over “n more” shows information of the remaining hits.
Status column shows the current status of the alert. Status of the alert can be changed in the alert page view, or, in case of Monitoring alert - in the Customer’s page.
Status last updated column (if enabled) lets you see when the Alert’s status was last updated, if needed, sort chronologically.
In the Assignee column alerts can be assign to user who is viewing the page (by clicking “Assign to me”), or, if needed, can be assigned to any other user.
